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Frequently Asked Questions

Where Can I Buy A Product from Gentec?

Many of Gentec’s brands and products can be found anywhere from boutique to big box stores across Canada.

Some of our brands can also be ordered online through their respective websites:
Manfrotto.com
Gitzo.com
Lowepro.com
Joby.com
Klipsch.ca
Onkyo.ca
PioneerAV.ca
SIGMACanada.ca
TheSonyShop.ca

How Do I Know If My Product Is Still Under Warranty?

The warranty information for each Gentec product can be found at the bottom of the Brand page. Simply select the brand from the drop down menu and you will be able to access the warranty information.

How Do I Get Service or Repair on a Product from Gentec?

Different products have unique requirements when it comes to service or repair. For each of our brands, we have outlined the process in our Service and Repair section.

How Can I Contact the Media or PR Department at Gentec?

If you are a member of an established media outlet would like to contact our marketing, media and PR department about a potential story, please contact: media@gentec-intl.com

Where is Your Office Located?

We are located in Markham, Ontario, Canada, just north of Toronto.

Gentec International
90 Royal Crest Court
Markham, ON

Phone: 905-513-7733

What Are Your Office Hours?

Gentec International is open Monday to Friday, 9:00 a.m. to 5:00 p.m.

Gentec Service department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.
In the summer months (mid-May until early-September), Gentec closes at 4:00 p.m. on Friday and 3:00 p.m. on Friday’s of a long weekend.

If you would like to call ahead, we can be reached at: 905-513-7733

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