Step 1:  Package the product and relevant accessories carefully, using ample padding materials and a sturdy mailing container to prevent damage in transit.

Step 2:  Include in package:

1. Complete name, return address and daytime telephone number (fax number and e-mail address optional).
2. Detailed description of the problem.
3. Where practical, a sample evidencing the problem.
4. For warranty repairs, a copy of the dated sales slip of original purchase.

Step 3: Customer pays shipping to Gentec International and we cover the return shipping for all in warranty repairs.

Gentec International
90 Royal Crest Court
Markham, Ontario L3R 9X6

If there is a cost associated with your repair, you should receive an estimate from their team within 2-3 business days of its arrival. If your product is covered under a warranty repair, your item will be repaired and sent back to you.

If the repair is covered under warranty, return shipping to the customer will be covered by Gentec International. If the item is not covered under warranty, the customer will be responsible for all return shipping fees, whether or not the repair estimate is approved.

Factory Installed Alpine Navigation

For vehicles that have Original Equipment Manufacturer (OEM) Installed Alpine Navigation systems please visit www.navteq.com or specifically, use the NAVTEQ Vehicle Map Finder to select your specific vehicle. 

Aftermarket Alpine Navigation Installations

For Aftermarket Alpine Navigation units please visit: https://alpine.naviextras.com/shop/portal or call 905-513-7733 and ask for Alpine Technical Support Department for assistance.

Firmware Updates

For the latest firmware updates, please visit the Alpine USA Support Centre and search the model number of your Alpine Head Unit.

Warranty Duration:1 Year Manufacturer’s Warranty

Warranty Description: 1 Year Parts and Labour Manufacturer’s Warranty

Please contact your local authorized Alpine dealer for details.