Step 1:  Package the product and relevant accessories carefully, using ample padding materials and a sturdy mailing container to prevent damage in transit.

 Step 2:  Include in package:

1. Complete name, return address, e-mail address and daytime telephone number.
2. Detailed description of the problem.
3. Where practical, a sample evidencing the problem.
4. For warranty repairs, a copy of the dated sales slip of original purchase.

 Step 3: Customer pays shipping to Gentec International and we cover the return shipping for all in warranty repairs.

Gentec International
Attn: SIGMA Service
90 Royal Crest Court
Markham, ON, L3R-9X6

If there is a cost associated with your repair, you should receive an estimate from our service team within 2-3 business days of its arrival at Gentec. If your product is covered under a warranty repair, your item will be repaired and sent back to you.

If your item is not covered under warranty, a $40 estimate fee (plus tax) will be charged upon estimate rejection or if you do not respond to the estimate. If there is no response to the estimate after 60 days, your product may be sent to recycling. If you accept the estimate, this fee is waived. Rejected estimates and all out of warranty repairs that require return shipping are subject to a $10 freight charge.

Gentec Service Department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.

During these hours, the Service Department can be reached by telephone at 905-513-7733, by fax at 905-415-9715 or by e-mail at service@gentec-intl.com

BOOK A SERVICE

Limited Warranty
This limited warranty extends only to the original purchaser.

Warranty Duration
Cameras - 1 Year
Cinema Lenses - 1 Year
Filters & Accessories - 1 Year
Flashes - 1 Year
Photo Lenses - 7 Years
Teleconverters - 7 Years

Warranty Description
GENTEC INTERNATIONAL warrants this product and its parts against defects in materials or workmanship from the original purchase date. If this product proves defective in either material or workmanship during this period, GENTEC INTERNATIONAL will repair or replace defective parts at GENTEC INTERNATIONAL’s option, without charge to you. The warranty is extended to customers and applies to products purchased and used for the purpose for which such equipment was originally designed.

If the product is no longer available and cannot be repaired effectively or replaced with an identical model, GENTEC INTERNATIONAL at its sole option may replace the unit with a current model of equal or greater value.

To obtain a repair or replacement under the terms of this warranty, please return to dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement.
You will be required to submit a copy of the original receipt.
Return shipping charges for exchanges/repairs is the sole responsibility of the original retail purchaser.

During this seven-year period, repairs or adjustments will be made free of charge upon presentation of the original bill of sale, when returning the product to the following address

GENTEC INTERNATIONAL, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6

Warranty Conditions
The above Limited Warranty is subject to the following conditions:

1. This warranty extends only to products distributed and/or sold by GENTEC INTERNATIONAL. It is effective only if the products are purchased in Canada.
2. This warranty covers only normal use of the product. GENTEC INTERNATIONAL shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) service or alteration by anyone other than an authorized GENTEC INTERNATIONAL representative; (iii) damages incurred through irresponsible use, or other non-recommended practices; (iv) impact, water, sand, battery leakage; (v) normal wear and tear or cosmetic damage.
3. The warranty is valid only for products imported and sold by Gentec International through its Canadian authorized dealers.

Proof of Purchase

1. Purchaser must retain bill of sale or other proof of purchase to receive warranty service.
2. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

Warranty Limitations & Exclusions

GENTEC INTERNATIONAL does not warrant or guarantee, and is not responsible for:

1. Defects, failures, damages or performance limitations caused in whole or in part by customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
2. Alterations and/or Modifications to any part of the product, without GENTEC INTERNATIONAL written authorization unconditionally VOIDS the GENTEC INTERNATIONAL Standard Warranty.

To qualify for the warranty please provide proof of purchase from and authorized Canadian Sigma dealer.

Program may be withdrawn without notice.
The seven-year warranty is limited to Sigma lenses.

Warranty Registration

If you would like to register your warranty with Sigma Canada, please visit: https://www.sigmacanada.ca/en/service-support/warranty-registration

Any Sigma product that is not imported by Gentec International or purchased from an unauthorized Canadian Sigma Dealer will not be serviced under warranty regardless of the service required.
Important Information regarding Gray Market Sigma Products