Thank you for your business. Please be advised that Manfrotto Canada through its Canadian distributor Gentec International, provides its Extended Warranty (available at: warranty.manfrotto.com) only where our product has been purchased from an Authorized Canadian Manfrotto dealer and has been duly registered with Manfrotto. This Policy is to assure that our products are shipped, stored, distributed and maintained to the highest standards.
To obtain warranty service, the purchaser should return the product or the defective part(s), carefully packed and with proof of purchase date to Gentec International or to the shop/store where the product was purchased.
If returning product to GENTEC INTERNATIONAL, please send to the following address:
GENTEC INTERNATIONAL, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6
All shipping expenses are the purchaser’s responsibility.
This warranty does not cover any defects or costs caused by:
modification, alteration, repair or service of this product by anyone other than Manfrotto
physical abuse to, overload of, or misuse of, the product or operation thereof in a manner contrary to the instructions accompanying the product
any use of the product other than that for which it was designed
shipment of the product to Manfrotto for service
failure to comply with care and maintenance instructions accompanying the product
Unless local law in the country, state or region of purchase dictates otherwise, Manfrotto will under no circumstances be liable for any special incidental or consequential damages, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Manfrotto has been advised of the possibility of such damages.
In accepting this warranty you agree that the terms and conditions of it are the entire agreement between us relating to the extension of the liability of us as the producer under the law of the country, state or region where the product has been sold. In particular there is no other express or implied warranty given by Manfrotto as the producer to you.
Storage, use and distribution of the information you provide by completing the registration form and questionnaire at the Online Product Registration website, and clicking the relevant box on the form, you authorize Manfrotto and those companies directly involved in the fulfillment of our limited warranty extension to use the information you give for the following purposes to:
fulfill our obligations under the limited warranty extension, in order to offer you a better service
keep track of product sales, production batches and defects, in order to improve existing products
perform statistical research and analysis of market trends in order to improve new products
Your information will be stored electronically by Manfrotto, and may be given to Manfrotto distributors for service or repair of your product under the limited warranty extension. You can write to us at any time to see a copy of the information from you that we have stored, and you can also ask us at any time to cancel all information held about you.
Please visit warranty.manfrotto.com to register your Manfrotto / Avenger / Gitzo / Lastolite / National Geographic / Kata product.
Each category of products comes with its own warranty. Choose the category of your product below to view its warranty terms and conditions.
Manfrotto Products
Photo Products (Entry-level Enthusiast)
Element, Compact, PIXI, Pocket, & TwistGrip collections, and all accessories, are covered by a Standard Limited Warranty (2 years from the date of purchase) and are eligible for a free Limited Conventional Warranty Extension for an additional 3 years, providing 5 years of coverage from the date of purchase, upon Online Product Registration.
Photo Products (Professional, Advanced Hobbyist)
All Manfrotto Photo Products (excluding the ones mentioned in the previous paragraph) are covered by a Standard Limited Warranty (two years from the date of purchase) and eligible for a free Limited Conventional Warranty Extension for an additional eight years – thus, up to 10 years coverage from the date of purchase – upon Online Product Registration.
KLYP+
All Manfrotto KLYP+ products are covered by a Standard Limited Warranty (2 years from the date of purchase).
Video Products
All Manfrotto Video products and accessories are covered by a Standard Limited Warranty (2 years from the date of purchase) and eligible for a free Limited Conventional Warranty Extension for an additional 3 years, providing 5 years of coverage from the date of purchase, upon Online Product Registration.
Lighting Products (Supports)
All Manfrotto Lighting products are covered by a Standard Limited Warranty (2 years from the date of purchase) and eligible for a free Limited Conventional Warranty Extension for an additional 3 years, providing 5 years of coverage from the date of purchase, upon Online Product Registration.
Lighting Products (LEDs)
All Manfrotto LEDs are covered by a Standard Limited Warranty (2 years from the date of purchase) and eligible for a free Limited Conventional Warranty Extension for an additional 2 years, providing 4 years of coverage from the date of purchase, upon Online Product Registration.
Bags and Straps
All Manfrotto and National Geographic bags and straps are covered by a Standard Limited Warranty (2 years from the date of purchase) and eligible for a free Limited Conventional Warranty Extension for an additional 3 years, providing 5 years of coverage from the date of purchase, upon Online Product Registration.
Digital Director
All Manfrotto Digital Director products, including frames, are covered by a Standard Limited Warranty (2 years from the date of purchase).
