You can contact your dealer for warranty support.

Repairs can be sent to the locations below.

Please Note: All Magnat headphone products must be sent to Magnat Repair c/o Microland Technical Services in Markham, ON.

Return shipping is covered for warranty repairs. For out-of-warranty, the customer will be responsible for all shipping fees, whether or not the repair estimate is approved.

Please make sure your product is well protected so it does not get damaged along the way. The original packaging is highly recommended as shipping damages are NOT covered under warranty.

For convenience, you can even have a protective box sent to you with a return shipping label for a small fee to make sure it arrives safely. To arrange this please contact info@microland.ca

Should you wish to repair the item yourself, many replacement parts (drivers, speaker grills) are available at www.repairparts.ca

If you require service of Magnat products, one of our Magnat Authorized Service Centre’s will save you the hassle of shipping oversized items across the country.

Ontario

Magnat Repair
c/o Microland Technical Services
2-170 Alden Rd
Markham, ON L3R 4C1
Phone: (905) 940 1982
Email: info@microland.ca

The Speaker Shop
2-59 Comstock Rd
Scarborough, ON M1L 2G6
Phone: (416) 782 4451
Email: info@speakershop.ca

Hi-Tronics
155 Loretta Ave. North
Ottawa, ON KIY 2J7
Phone: (519) 972 7666
Email: info@hitronics.ca

Advanced Audio Visual Services Inc
60 Meg Drive – Unit 14
London, ON N6E 3T6
Phone: (519) 686-4334
Email: advaud@ody.ca

Quebec

Electro Experts – Ville St-Laurent
4000 Côte Vertu
Ville St-Laurent, QC H4R 1V4
Phone: (514) 339-9918

Electro Experts – St-Hubert
3755 Boulevard Taschereau
St-Hubert, QC J4T 2G4
(450) 443-8213

Electro Experts – Quebec
4885 Boul. Wilfrid-Hamel
Québec, QC G1P 2J7
(418) 877-2427

Electro Experts – Three Rivers
6855 Boul. Jean XXIII
Trois-Rivières West, QC G9A 5C9
(819) 375-2011

Electro Experts – Drummondville
534 Boul. Saint-Joseph
Drummondville, QC J2C 2B9
(819) 870-2323

Electro Experts – Joliette
183 Boul. Antonio-Barette
Joliette, QC J6E 1E6
(450) 756-2690

Electro Experts – Laval
2275 Dagenais Ouest
Laval, QC H7L 6B1
(450) 937-3733

Electro Experts – Montreal
8260 Boul. Pie IX
Montreal, QC H1Z 3T6
(514) 943-5755

Electro Experts – Sherbrooke
2655 Rue King ouest Local 125
Sherbrooke, QC J1L 2G4
(819) 346-3982

British Columbia

Universal TV Service
102-19232 Enterprise Way
Surrey, BC V3S 6J9
Phone: (604) 576-1200
Email: support@utvsc.com

Alberta

Electronic Analyst
9006 – 51st Avenue
Edmonton, AB T6E 5X4
Phone: (780) 468-2575
Email: service@elan.ab.ca

Saskatchewan

Hitek Electronics
2310 Avenue C North
Saskatoon, SK S7L 5X5
Phone: (306) 373 5577
Email: parts@hitekrepair.com

New Brunswick

Galbraith Electronics Ltd.
1035 Manawagonish Road
Saint John, NB E2M 3X4
Phone: (506) 635 0317
Email: fixit@nb.aibn.com

BJW Electronics
90 Millennium Blvd.
Moncton, NB EIE 2G7
Phone: (506) 857 2118
Email: info@biw.ca

Gentec International provides warranty for all Magnat products purchased in Canada from authorized Magnat dealers or authorized marketplace resellers. Gentec International warrants that this product is free from defective materials and workmanship for a period of between 1 (one) to 5 (five) years from the date of purchase, if it is properly used and maintained. If this product proves defective in either material or workmanship, Gentec, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, Gentec at its sole option may replace the unit with a current model of equal or greater value. In some cases, modification to the mounting surface may be required where a new model is substituted. Gentec assumes no responsibility or liability for such modification. To obtain a repair or replacement under the terms of this warranty, please return to dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement. You will be required to submit a copy of the original receipt. Return shipping for exchanges/repairs is the sole responsibility of the original retail purchaser.

Limitations:

This limited warranty does not cover failure of the product arising, in whole or in part, from improper installation, storage, transportation, misuse, abuse, accident, neglect, mishandling, unauthorized repair, modification, or wear from ordinary use or environmental deterioration.

This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises which may result for any reason from the failure of the product.

This limited warranty is null and void for products not used in accordance with KGI’s instructions.

This limited warranty is null and void for products with altered or missing serial numbers and for products not purchased from Magnat Canada or an authorized Canadian dealer

This limited warranty terminates if the original retail purchaser sells or otherwise transfers this product.

This limited warranty is null and void for defects or damage caused by installation or repair performed by any person or entity other than a Magnat Canadian authorized installer or dealer.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, JURISDICTION TO JURISDICTION OR COUNTRY TO COUNTRY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS WARRANTY. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. GENTEC’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT OR REPAIR AS SET FORTH IN THIS WARRANTY STATEMENT. GENTEC DOES NOT ACCEPT LIABILITY FOR SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES OR LOSSES OR FOR PRODUCTS NOT BEING AVAILABLE FOR USE. THE MAXIMUM LIABILITY FOR WHICH GENTEC MAY BE RESPONSIBLE WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.